Products must be unused and in the same condition that they were received.
Original packaging must be intact.
A receipt or proof of purchase is required to complete your return.
Time Frame:
Returns must be initiated within 30 days of the purchase date.
Process:
Customers should contact your customer service to initiate a return. This can typically be done via email or a dedicated contact form on your website.
Refund Issuance:
Once the return is received and inspected, customers will be notified of the approval or rejection of their refund.
If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Exchanges:
Only defective or damaged items may be exchanged for the same item.
Shipping Costs for Returns:
Customers will be responsible for paying for their own shipping costs for returning the item.
Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.
Exceptions:
Certain types of items may be exempt from being returned, such as perishable goods, custom products, or personal care items.
No returns or exchanges on any disposables or vapes. All sales are final for these products.
